Complaints

How to raise a problem, and what happens next.

How to complain

Email complaints@lightmorphic.com with "Complaint" in the subject line. Tell us what happened and what you would like done about it. If it concerns a particular page, the address of that page helps.

Who it reaches

It goes to Lightmorphic Ltd, the company that publishes Notespice and this website. It is a small company, so it reaches a person rather than a queue.

How long it takes

We aim to acknowledge a complaint within five working days and to give a full reply within twenty working days. If it is going to take longer than that, we will tell you why and when to expect an answer.

If you are still unhappy

Say so in reply and it will be looked at again. For a complaint about personal data specifically, you can also go to the Information Commissioner's Office without coming to us first.

Reporting a security problem

Security issues are handled separately, and privately, through GitHub. The repository's security policy explains how to report one.